E-Commerce Operations Manager - Remote from Bali

Join Prople BPO Inc. as an E-Commerce Operations Manager and lead the end-to-end operational excellence of our digital retail ecosystem. Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll oversee a dynamic team managing our e-commerce operations. This role offers a unique opportunity to drive growth and innovation in the fast-paced digital retail industry.

As an E-Commerce Operations Manager, you will be responsible for optimizing our online storefronts, ensuring seamless customer experiences, and driving sales growth. You’ll work closely with cross-functional teams to implement best practices in inventory management, order fulfillment, and customer service. With a focus on data-driven decision-making, you’ll leverage tools like Shopify, Magento, and Google Analytics to enhance our operational efficiency.

At Prople BPO Inc., we foster a collaborative and innovative work environment. This role is perfect for a seasoned professional looking to make an impact in the e-commerce sector, with opportunities for career growth and professional development.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end operations of our e-commerce platforms, ensuring high levels of efficiency and customer satisfaction.
• Manage and optimize inventory levels using tools like Shopify and Magento to prevent stockouts and overstocking.
• Lead the order fulfillment process, coordinating with logistics partners to ensure timely and accurate deliveries.
• Analyze sales data and customer behavior using Google Analytics to identify trends and opportunities for improvement.
• Collaborate with marketing and customer service teams to enhance the overall shopping experience.
• Implement and monitor operational KPIs to drive continuous improvement in our e-commerce operations.
• Stay updated with industry trends and best practices in e-commerce operations.
• Provide leadership and mentorship to the e-commerce operations team.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations, with a proven track record in managing online retail platforms.
• Proficient in using e-commerce platforms such as Shopify, Magento, and WooCommerce.
• Strong analytical skills with experience in data analysis tools like Google Analytics.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Knowledge of inventory management systems and logistics processes.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Certification in project management (PMP) or a related field is a plus.

🛠️ Keahlian

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