Floor Leader - Supervisor (F&B Retail)

Join Erajaya, a leading player in Indonesia’s dynamic F&B retail industry, as a Floor Leader - Supervisor in Pasar Rebo, East Jakarta. This is an exciting opportunity for a results-driven leader with a passion for operational excellence and team development. At Erajaya, we pride ourselves on creating a vibrant and inclusive work environment where your skills and leadership can truly shine.

As a Floor Leader - Supervisor, you will be the backbone of our operations, ensuring that our stores run smoothly and efficiently. You will lead a team of 10-15 employees, overseeing daily activities, managing inventory, and ensuring high levels of customer service. Your role is crucial in maintaining our commitment to quality and customer satisfaction, while driving sales growth and profitability.

📋 Tanggung Jawab Pekerjaan

• Lead and supervise a team of 10-15 employees, ensuring high levels of productivity and performance.
• Oversee daily store operations, including opening and closing procedures, ensuring compliance with company policies and regulations.
• Manage inventory levels, ordering, and stock control using POS systems like Quick Service Restaurant (QSR) and Point of Sale (POS).
• Ensure high levels of customer service and satisfaction by addressing customer concerns and resolving issues promptly.
• Monitor sales performance and implement strategies to drive sales growth and profitability.
• Train and develop team members, providing ongoing coaching and mentoring to help them grow professionally.
• Comply with all health and safety regulations, ensuring a safe and secure working environment for all employees.
• Conduct regular performance reviews and provide constructive feedback to team members.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a supervisory or leadership role within the F&B retail industry.
• Proven track record of successfully leading and managing teams in a fast-paced retail environment.
• Strong knowledge of POS systems like Quick Service Restaurant (QSR) and Point of Sale (POS).
• Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to make sound decisions in a dynamic and challenging environment.
• Understanding of health and safety regulations and best practices.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

🛠️ Keahlian

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