Lead Front Desk Receptionist

Place Base Abadi · 📍 Palembang · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 14.000.000 – Rp 16.000.000 per month
Place Base Abadi is seeking a highly skilled and experienced Lead Front Desk Receptionist to join our team in Palembang. In this role, you will be responsible for managing the front desk operations, ensuring a welcoming and efficient environment for our guests and visitors. The ideal candidate will have excellent communication skills, a customer-centric approach, and a strong ability to handle various administrative tasks.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the daily operations of the front desk, ensuring a high level of service and customer satisfaction.,Greet and assist guests and visitors, providing them with information about the property and its amenities.,Handle guest inquiries, complaints, and requests, ensuring timely and effective resolution.,Maintain accurate and up-to-date records of guest information, including check-in/check-out details, room assignments, and special requests.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and timely resolution of guest concerns.,Monitor and control front desk expenses, including supplies and utilities, to ensure cost efficiency.,Train and mentor junior front desk staff, ensuring they meet the required service standards and customer satisfaction levels.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist or a similar role in the hospitality industry.,Excellent communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.,Strong organizational and multitasking skills, with the ability to manage time effectively and prioritize tasks.,Proficiency in using computer systems and software, including reservation systems and guest management software.,Familiarity with local regulations and laws related to the hospitality industry.,Ability to work well under pressure and in a fast-paced environment.,Fluent in both English and Indonesian languages.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementAttention to detailTeamworkConflict resolution
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